What is Ecommerce Logistics & How Does it Work?

Gone are the days when shopping was a solely outdoor event. The digital era brings with it the trend of less effort and instant satisfaction, a quality that didn’t take too long to enter the commercial space. One can order anything from gadgets to clothes, food to manure (yes, you heard that right) online with a few clicks of a button. India is fast rising in its consumption of ecommerce and is now home to the third-largest online shopper base of 140 million, trailing closely behind only China and the US.

But while ecommerce is on the boom, there is a reason why it continues to be an increasingly preferred mode of shopping – doorstep delivery. 3,200 packages are shipped globally every second in 2024, but the question is, who makes it all possible? This is where ecommerce logistics players like XpressBees step in, offering a robust logistics solution to ensure that brands can handle the pressure of peak demand efficiently and precisely.

To truly understand how XpressBees simplifies the logistics process, it’s important to explore what ecommerce logistics entail and how logistics partners ensure the seamless flow of online businesses.

Understanding the ecommerce logistics process

To be defined simply, ecommerce logistics is the process of simplifying the journey of a product from the merchant’s warehouse to a customer’s doorstep. In the world of ecommerce businesses, logistics is the unsung hero that ensures smooth and timely deliveries from the moment an order is placed to when it is delivered to the end customer.

How do businesses typically manage ecommerce logistics?

Managing logistics in ecommerce is not a small feat — it is about juggling multiple responsibilities at once. For most businesses, outsourcing their logistics needs to expert ecommerce logistics service providers in India is the smartest move. Partnering with the best ecommerce logistics service providers like XpressBees allows businesses to scale, stay agile, and meet the ever-growing demand for faster and smoother deliveries.

However, here is the truth: ecommerce business owners aren’t just looking for a logistics partner but an ecommerce logistics company that offers comprehensive service. They are on the hunt for the best ecommerce logistics companies that offer reliability and efficiency and tailor their services to fit the ecommerce brand’s unique needs.

Key components of ecommerce logistics

While we already know that ecommerce logistics plays a crucial role in shaping the success of a business. However, logistics comes with its own set of challenges—late deliveries, high shipping charges, lost packages, infrastructure gaps, and last-mile delivery complexities can quickly turn into major roadblocks. For example, late deliveries alone can result in a 20% loss in revenue for ecommerce businesses.

This leads us to address an important question: What makes an ecommerce logistics partner truly effective? Here are the key components every business should consider when choosing a logistics provider. This is where logistics solution providers like XpressBees can seamlessly support your needs.

• Order Processing: Picking, managing, and fulfilling customer orders is essential for flawless ecommerce logistics. With cutting-edge technology and over 10 automated high-end sorters, XpressBees ensures that this process is fast, accurate, and in real-time. By streamlining operations, XpressBees helps businesses reduce any delays and guarantees timely deliveries.
• Inventory Management: Involves tracking and managing stock levels to avoid overstocking or understocking. Advanced inventory management allows real-time stock tracking, demand forecasting to align inventory with sales trends, and inventory auditing to prevent discrepancies.
• Warehousing and Fulfillment Centers: Another key feature of an ecommerce logistics service provider is efficient warehousing and fulfillment. Having a network of 4500+ pick-up and delivery centres, XpressBees is one of the best logistics partners for ecommerce business. The company also ensures that inventory is strategically placed for quick and easy access. This extensive infrastructure of XpressBees allows businesses to efficiently manage stock, reduce lead times, and meet demand surges—all of which help them deliver the utmost customer satisfaction.
• Efficient First, Last-Mile Delivery: For E-Commerce businesses – efficient delivery across every stage of the process is essential. With 28,000+ field service representatives and last-mile delivery coverage across 19,000+ pin codes, XpressBees ensures smooth operations from first-mile pickup to mid-mile transport and last-mile delivery, making sure all orders reach customers quickly and reliably.
• Reverse Logistics: Managing returns is a common challenge for most ecommerce businesses but not with XpressBees as their logistics partner in ecommerce. With this company, the process of collecting, restocking, and inspecting becomes easy and fast.